REFUND & RETURN POLICY
We accept returns in sellable condition in all original packaging within 30 days of purchase for a full refund, minus all shipping costs. All returns must be authorized by Digs. To obtain a return authorization, please contact us via email.
All furniture, jewelry, wallpaper, custom-made items, and made-to-order lighting by Slip are considered special-order, and are therefore not returnable.
Returned lighting products are subject to a 15% restocking fee.
We cannot guarantee that a product's color will match exactly what you see on your computer screen, as all screens are different. If you are unsure of how a product will look in real life, we encourage you to contact us for more information or to order a fabric swatch (when available) before placing your order.
In the rare event that an item arrives damaged or defective, the customer is responsible for letting Digs know via phone or email within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.
For furniture orders, it is the customer's full responsibility to thoroughly inspect the item(s) before signing and accepting delivery. If damage is discovered after signing for delivery without any notation, Digs will not be responsible for any replacement or return.
In the case of a manufacturer defect or damage (to be determined by either Digs or the manufacturer), Digs will then promptly have the item replaced or repaired at no cost to the customer.
Customers can cancel an order in writing at any point prior to shipment. If an item has already been processed for shipment, cancellation is no longer an option.
Unfortunately, we are unable to cancel custom-made furniture or special-order jewelry orders.
Most items are in stock and ready to ship. If you order an item that is not in stock, we will notify you with an ETA, at which time you will have the option to cancel your order. Custom-made items usually ship between 4 and 12 weeks after ordering. You will be notified via email with tracking information when your order ships out.
All shipment dates are approximate. Digs is not responsible for early shipping or any shipping delays.
If you have selected Free Shipping for applicable orders, we may wait until all items are in stock before your order ships out using the least expensive shipping option. If you have paid for shipping, we will ship each item as available using the method you have selected.
Free shipping applies to orders $50 and above, though some exclusions do apply as some of our manufacturers require a set freight charge.
Furniture orders generally include curbside delivery only. Freight companies will contact the customer to arrange a delivery appointment time.
If you have scheduled a time for delivery, please be sure to be there at the arranged time. Digs will not be responsible for any re-delivery fees associated with a missed appointment.
Digs will never share or sell your information with any third party. Your name, email, phone and address will be used solely for order-related communication and shipments. We do not store credit card information, which is ran securely to prevent interception by third parties.
We use Google Site Stats for tracking sales made through our Google ads. Though none of your personal information is being used or recorded in any way, you may disable this cookie if you wish.
Feel free to contact Digs should you have any questions or concerns regarding any of our policies -- via phone: (206) 457-5709, email hello [at] digsshowroom [dot] com, or in person at 2002 NW Market Street, Seattle Washington 98107.
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